Terms & Condition
- All packages are on “location & set sharing” basis.
- Make up room facilities shall be provided if available and on sharing basis only.
- The management reserves its rights to change/alter/modify timings of shifts.
- The management reserves its rights to allot different sets and/or locations to different customers.
- The customers have to inform at the time of booking, to the management about the number of persons and shall have to provide ID proof/list of persons. The management reserves its rights to disallow any person /s to enter in the shoot premises.
- The management reserves its rights to vary, alter, amend and impose new rules, regulations and policy decisions from time to time, keeping in view the rules, regulations, ordinances, notifications and statutes of the Central, State or Local Governments and such amended rules shall be binding on the customer and his/her guest as if they form part of this rules.
- The management shall be at liberty to rescind the booking at any time by intimation in writing or by mail to the booking customer without assigning reasons therefor. The customer shall be refunded the full amount received till then without any interest and or penalty. The customer shall not be entitle to raise dispute there against Candid Time. The management shall be at liberty to terminate or prevent the guest to use any set/location at any time, if found any breach of the above terms or conditions. In such circumstances, the customer shall not be refunded any amount received till then and shall not be responsible to pay any interest and or penalty.
Booking & Payment Terms
- Customer’s booking is confirmed only on receipt of full payment of the charges for the desired package.
- Cash payments are accepted only at our office premises against proper discharge. Payment in cash to any outside agency or employee of Candid Time without formal receipt shall not be entertained by the management.
- Bookings are not transferable.
- The charges are exclusive of all the taxes which shall be payable over and above by the client at the rate and in the manner from time to time prescribed by law.
Rescheduling and Cancellation Policy
- Requests for rescheduling of booking date made by the customer may be entertained if made at least before one month of scheduled date and the same shall be subject to availability of the desired date.
- In case of cancellation before one month of schedule date, the customer shall be refunded, within one month from date of cancellation, the booking amount after deducting therefrom such expenses as incurred by the management for the booking event. Government taxes are not refundable on cancellation of bookings.
Schedule of refund policy
- Cancellation by the customer refund before one month 100% refund after deducting Government taxes.
2. Cancellation by the customer refund between 8 to 30 days 50% refund after deducting Government taxes.
3. Cancellation by the customer refund between 0 to 7 days no refund.
Changes in Rates / Additional Charges
- Unless the full payment of the package rate is made at the time of booking, the customer shall have to pay such charges as are decided by the management from time to time. The customer shall have to pay such additional taxes as may be levied from time to time.
- The package includes charges for fixed time slot and hire charges of certain equipment and/or studio. The time schedule shall be strictly adhered to by the customer. In case the customer reports late, he/she will be allowed only the unexpired time of the schedule package. If in any case, the management is unable to provide services to the customer as per time schedule, the customer shall be allowed full time slot. The customer shall not be entitled to claim any compensation and/or refund for such delay.
- Management reserves its rights to extend the time slot at its absolute discretion provided the customer agrees to pay such additional charges as the management quotes for such extended period. In Case the time slot is extended by the management, customer shall have to pay minimum Rs.5000/- as extra hour charge in addition to the package charge and taxes.
- That in addition to the package rate, the customer shall have to deposit such amount, as may be decided by the management time to time, as and by way of a refundable interest free Security Deposit to be kept with the management till the completion of shooting activity. On completion of entire project and on receiving total charges by the management, the management shall refund the said deposit amount after deducting any cost of damages done by customer or its agents or cameramen, crew.
- Any additional equipment, services of staff, change of location / studio may be permitted at the discretion of the management subject to availability and shall be charged as per the prevailing policy of the management.